At The Salty Owl Co, each photography print and made-to-order product is created especially for you when your order is placed. Because these items are placed on demand, we are unable to accept returns or exchanges for buyer’s remorse, change of mind, or incorrect size selection.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of receiving your order
Please include your order number and clear photographs of the item and packaging showing the issue. Once the problem has been verified, we will arrange a replacement or refund at no additional cost to you, as appropriate.
Lost Packages
If you believe your order has been lost in transit, please contact us as soon as possible so we can investigate the shipment and determine the appropriate resolution.
Order Changes & Cancellations
Because our products are made-to-order, orders enter production quickly. Please contact us immediately if you need to make a change or cancel an order. Once an order has entered production, we cannot guarantee that changes or cancellations can be made.
Refunds
When a refund is approved, it will be issued to your original payment method. Please allow additional time for your bank or credit card provider to process the refund.
Questions About Your Order
Please contact us before returning any merchandise. Unauthorized returns may not be accepted.
The Salty Owl Co
thesaltyowlco.com
tamara@thesaltyowlco.com